FAQ:
Getting Started
How do I create a Speckless Clean account?
Once you book your first service, a Speckless Clean account is automatically created for you. To set up your account, click the “Sign in” link in your email confirmation, from there you’ll choose your password and you are ready to go.
Do you service my location?
We serve Connecticut : Fairfield, Litchfield, Middlesex & New Haven Counties and New York : Lower Dutchess, Putnam & Westchester Counties!
Call us if you’d like to verify 631-346-6388
What is included in a standard cleaning?
In every room we:
Clean accessible surfaces of dust and debris, organize, discard trash and recycling, sweep and/or vacuum, swiffer floors.
In the kitchen we:
Wipe countertops and cabinet exteriors, wipe down appliance exteriors, clean the stove, clean exterior of microwave.
In the bedrooms we:
Change bed linens, clean accessible surfaces of dust and debris, discard trash.
In the bathroom we:
Clean toilet, sink and shower (bathtub), clean mirrors and glass, hang or fold towels neatly.
How much will it cost?
When determining your home cleaning cost, we recognize that every home is as unique as the homeowner.
Speckless Clean pricing is based on a number of factors such as the number of bedrooms and bathrooms, pets, clutter, level of service and needs. Please note that taxes will be applied to your booking.
Please see our price rates on our Book Now page and choose the service, the number of rooms/bathrooms, extra services and the price will be shown instantly on our website.
Do you bring your own cleaning supplies, products and equipment?
If needed/as requested Speckless Clean can provide cleaning supplies and tools.
Can I request special tasks or extras?
Yes, you can respond to your confirmation email or log into your account and add any additional services you would like to be applied to your cleaning.
Manage Your Account
How do I log in to my account?
Visit our Customer Login page.
How do I change my password?
You can submit a password change request on the customer Login Page.
How do I reset my password?
Log into your account at our customer Login Page and select “Forgot Password” and enter your email address. From there you will be prompted to complete a password reset.
How do I change my address?
Log into your account at our customer Login Page and update your address on file.
How do I change my credit card?
Log into your account at our customer Login Page and update your card on file. Your new card will automatically be noted as your default card.
How do I book my first appointment?
Simply go to our booking form and schedule your first appointment online. Alternatively, you can give us a call if there are any issues at all.
Pricing & Policies
How can I view my Speckless Clean credits?
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.
Why are vouchers for first time customers only?
We offer tons of incentives for our clients such as discounts on reoccurring services, holidays, birthdays etc.
I bought a voucher how do I redeem it?
In most cases you can enter your coupon code directly on the booking form. If you have any issues, please contact us and let us know.
How do I refer a friend?
When your friend books their cleaning, have them select Referral and list your full name for the question: How did you hear about us? The first time booking will be discounted for your friend and you earn a $15 referral reward in your account that can be applied to future service.
Trust & Safety
Do the cleaning professionals go through a background check?
Yes, our cleaning concierges are subjected to a nationwide background check as the last step in our pre-screening process.
What happens if something goes wrong during my appointment?
Please let us know right away and we’ll be there to take care of it. That’s our promise to you!
Is my billing information kept safe and secure?
We have three levels of security in place.
Our booking page is protected by extended validation ssl. In addition, the Speckless Clean booking form has 256 bit security. Further, all credit card transactions are processed by Stripe which also contains a 256 security protocol. Lastly, as an added security measure, credit card numbers are not stored in our system (credit cards are charged by a token system).
What is your 100% satisfaction guarantee policy?
If you’re not content with your cleaning, we will re-clean (within a 5 day window).